Refund policy

GlasVault Return & Refund Policy
Last updated: 18 January 2026

Thank you for purchasing GlasVault products. As our products are precision-cut tempered glass screen protectors designed for vehicle infotainment displays, please review the policy carefully before purchase.

1. Eligibility for Returns

Returns are accepted only if all of the following conditions are met:

• The item is unused and uninstalled
• The protective films, adhesive layer, and packaging are intact
• The item is returned in its original packaging
• The return request is made within 7 days of delivery
• Valid proof of purchase is provided

2. Installed Products – No Returns or Refunds

Once a screen protector has been installed, removed, or attempted to be installed, it is strictly non-returnable and non-refundable.
This includes:

• Misalignment during installation
• Air bubbles, dust contamination, or fingerprints
• Cracks, chips, or scratches after installation
• Damage caused during or after installation
• Removal after test-fitting

Due to the nature of tempered glass screen protectors, installation permanently alters the product and makes it unsuitable for resale.
3. Damaged or Defective Items (Before Installation)
If you receive an item that is damaged or defective upon arrival:

• Notify us within 48 hours of delivery
• Provide clear photos and/or videos showing the issue
• The product must be uninstalled and unused
Upon verification, we will arrange for a replacement or refund, at our discretion.
Claims submitted after installation will not be accepted.

4. Incorrect Model / Compatibility

• Please ensure you select the correct vehicle model, year, and screen type before purchase
• GlasVault is not responsible for incompatibility due to incorrect selection
• Returns due to incorrect model selection are subject to Section 1 eligibility

If unsure, contact us before purchasing for confirmation.

5. Return Process

To request a return:

1. Email hello@glasvault.com with your order number
2. Our team will review and provide return approval and instructions
3. Ship the product back in original condition and packaging
Returns sent without prior approval will not be accepted.

6. Refunds

• Approved refunds will be processed to the original payment method
• Refund processing time: 5–10 business days after inspection
• Original shipping fees are non-refundable, unless due to our error

7. Return Shipping Costs

• Customers bear return shipping costs unless the item is defective or incorrect
• We are not responsible for lost or damaged return shipments
• We strongly recommend using a trackable shipping method

8. Exchanges

• Exchanges are subject to stock availability
• Installed products are not eligible for exchange
• If an exchange item is unavailable, a refund will be issued

9. Order Cancellation

• Orders may be cancelled before shipment
• Once shipped, cancellation is not allowed and the return policy applies

10. Policy Updates

GlasVault reserves the right to amend this policy at any time without prior notice. Updates will be published on our website.

11. Contact Us

For any questions regarding returns or compatibility, please contact:
GlasVault Email: hello@glasvault.com